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RETURNS & EXCHANGES
At Bella Barnett, we create each product with care and precision. While we strive for perfection, we understand that they may not always be 100% perfect. If your order doesn’t meet your expectations, please feel free to contact us—we’re here to provide excellent after-sales support and ensure your satisfaction.
ELIGIBILITY AND FEES
We gladly accept returns and exchanges for eligible products within 7 business days (Monday–Friday) of delivery. To start a return or exchange, please contact our customer service team at de@bellabarnett.com.
General Return Conditions
To be eligible for a return or exchange, items must:
- Be unworn, unwashed, undamaged, unaltered, and free from any signs of wear, such as makeup, stains, deodorant, and perfume.
- Have all original internal garment tags attached, including any secure return tags, which should remain intact.
To be eligible for a return or exchange, items must:
- Be unworn, unwashed, undamaged, unaltered, and free from any signs of wear, such as makeup, stains, deodorant, and perfume.
- Have all original internal garment tags attached, including any secure return tags, which should remain intact.
Return Categories & Fees
We accept returned for store credit (Gift Card) or exchange Only. The amount of store credit issued depends on the reason for the return.
Returns Due to Bella Barnett's fault
If your item has any of the following issues, we’ll take full responsibility and cover all return costs:
- Quality defects, significant color differences, or strong odors.
- Wrong item received or missing items from your order.
For these cases, as long as the item meets the return conditions, we will provide full store credit to you.
Customer-Responsible Returns
If you decide to return an item for personal reasons—such as ordering the wrong size or simply changing your mind—we will deduct a portion of the shipping or return shipping cost from your store credit.
- If your original order qualified for free shipping, 10% of the value of the returned item will be deducted to cover shipping costs.
- If you use our prepaid return label, 10% of the value of the returned item will be deducted to cover return shipping.
We accept returned for store credit (Gift Card) or exchange Only. The amount of store credit issued depends on the reason for the return.
Returns Due to Bella Barnett's fault
If your item has any of the following issues, we’ll take full responsibility and cover all return costs:
- Quality defects, significant color differences, or strong odors.
- Wrong item received or missing items from your order.
For these cases, as long as the item meets the return conditions, we will provide full store credit to you.
Customer-Responsible Returns
If you decide to return an item for personal reasons—such as ordering the wrong size or simply changing your mind—we will deduct a portion of the shipping or return shipping cost from your store credit.
- If your original order qualified for free shipping, 10% of the value of the returned item will be deducted to cover shipping costs.
- If you use our prepaid return label, 10% of the value of the returned item will be deducted to cover return shipping.
Exceptions
- Final Sale Items: Items marked as final sale cannot be returned. However, if a defective final sale item is received, we can offer a free replacement or store credit.
- Swimwear: Due to hygiene reasons, unconditional returns on swimwear are not accepted. If you experience an issue, please contact our customer service team for assistance.
- Final Sale Items: Items marked as final sale cannot be returned. However, if a defective final sale item is received, we can offer a free replacement or store credit.
- Swimwear: Due to hygiene reasons, unconditional returns on swimwear are not accepted. If you experience an issue, please contact our customer service team for assistance.
Cancellation
Orders can be canceled within 1 business day of placing the order. If your order has already shipped, please wait for it to arrive and then contact us to arrange a return.
Orders can be canceled within 1 business day of placing the order. If your order has already shipped, please wait for it to arrive and then contact us to arrange a return.
HOW TO RETURN AN ITEM?
To request a return or exchange, please email us at de@bellabarnett.com with the following details:
- Order number
- Product name (the item you wish to return or exchange)
- Reason for return/exchange
- Clear photos of the item, including attached tags
Providing clear photos helps us verify the item's condition and process your request faster. Our team will review your request and respond within 24 hours with the next steps.
- Order number
- Product name (the item you wish to return or exchange)
- Reason for return/exchange
- Clear photos of the item, including attached tags
Providing clear photos helps us verify the item's condition and process your request faster. Our team will review your request and respond within 24 hours with the next steps.
HAVING TROUBLE WITH SIZING?
We know that finding the perfect fit online can be tricky. If your item doesn’t fit quite right, we offer free exchanges to help you get the right size. Alternatively, you may return the item at your own expense.
To help avoid sizing issues, we recommend reaching out to our customer service team before placing your order—we’re happy to assist with sizing advice!
RETURN OPTIONS AND ADDRESS
Bella Barnett offers two return options for your convenience:
- Prepaid return labels (available in select countries)
- Self-mailing (please provide us with the tracking number)
- Prepaid return labels (available in select countries)
- Self-mailing (please provide us with the tracking number)
Important Notes:
- All returns must be initiated through our customer service team. Sending your return directly to the address on the shipping label or to the address below may result in a failed return.
- If a package is rejected by the customer, we are unable to process a return. Instead, store credit—equal to the remaining order amount after deducting shipping fees—will be issued. You can apply these store credit to your next purchase by contacting our customer service team.
Store credit will be processed once our warehouse team receives and inspects the returned items. If you haven’t received an update, please contact us within 7 days of your return package being delivered to follow up on the status.
- All returns must be initiated through our customer service team. Sending your return directly to the address on the shipping label or to the address below may result in a failed return.
- If a package is rejected by the customer, we are unable to process a return. Instead, store credit—equal to the remaining order amount after deducting shipping fees—will be issued. You can apply these store credit to your next purchase by contacting our customer service team.
Store credit will be processed once our warehouse team receives and inspects the returned items. If you haven’t received an update, please contact us within 7 days of your return package being delivered to follow up on the status.
Return and exchange address
Unit 310 Fareham Reach, Fareham Road, PO13 0FW, Gosport, England, UK.
Please do not return directly to this address. Please contact our customer service for detailed return procedures, otherwise the return may fail!